Knowledgebase: VOIP
Jive FAQ - User Portal
Posted by Jennifer Millan, Last modified by Jennifer Millan on 12 April 2016 08:56 AM

Logging into the User Portal

Jive’s online portal allows you to quickly access many features from your browser including Find Me/Follow Me, Click-To-Call, voicemail and more. Generally your email address is your JiveID and used to access your online portal. Check with your administrator.

Complete your User Registration by going to You will receive an email requesting you to verify your registration. If you do not immediately receive the email, be sure to check your Spam folder. If the email never arrives, please contact the iPremise Support Center for further assistance.


 Here are a few important settings you will want to review on the portal.


 Find Me/Follow Me

Q: How can I manage call routing for my personal extension?


A: In the Find Me/Follow Me settings you can define where you want your calls to route to, such as to your cell phone, to another extension or directly to voicemail.


Voicemail Settings

Q: What if I want to get my voicemails by email?


A: The Voicemail Settings will allow you to send your voicemails to your email or another email and define settings such as time zone.


Fax Settings

Q: Can I receive faxes in my inbox?


A: Sure, simply choose the email address for faxes in the settings. Then when someone sends a fax to your extension it is first converted to a PDF and then emailed to you as an attachment. The incoming fax will come from, so make sure this address is not marked as SPAM or junk mail.


Directory Voice Recording

Q: How to do I record my name to be used in the internal directory on a dial plan? 


A: Each person can record their own directory name, by dialing *21 from their phone to record their directory name, or dialing *22, which allows to record another persons directory name. If a name is not recorded for an extension, then the robovoice will spell out the name as it is listed in the extensions list on the portal.



Video tutorials to help administrators and users take full of advantage of Jive's powerful system are available at:

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