Knowledgebase: Mobile Device Support
ActiveSync Enabled Android sends the same email repeatedly
Posted by , Last modified by Jennifer Millan on 20 June 2013 03:05 PM

For issues where the phone keeps sending the same email over and over you can uncheck "smart forwarding"

Steps:

1. Go to email on the phone.

2. Hit the menu button and click email settings

3. At the bottom click smart forwarding.

4. Uncheck the smart forwarding option.

This will complete the process.

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