Remote Web Workplace Instructions
Posted by Ryan Music, Last modified by Jennifer Millan on 13 September 2013 03:40 PM

Note: When connecting to a workstation using remote web workplace, you must use Internet Explorer. This is because an active-X control is used to make the connection and the Mozilla Firefox browser does not support this.


1. On your remote computer, open Internet explorer.

2. In the address bar, type remote.<DomainName>, where <DomainName> is the external domain name of your organization, such as


3. Type in your user name and password, and click Connect. You do not need to use the customer numbers in your username.

4. Click Connect to Client Desktops.

5. Select your computer in the list and click Connect.

  • If you do not see a computer list, check to make sure compatability view is on. To do this right-click above the address bar and left-click on Menu Bar. IE Menu Bar Then select Tools and make sure Compatability View is checked.

  • IE Compatibility View

6. Press Connect once the Remote Desktop Connection window pops up. 

7. You will be prompted to login to the PC just as you do when in the office.

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