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Knowledgebase : Frequently Asked Questions

As the ubiquity of wireless devices such as laptops, tablets and mobile phones continues to increase, more and more small business offices are finding value in creating a wireless network that allows such mobile devices access to the company network an...
ACCOUNT SECURITY AND PRIVACY - BEST PRACTICES WHAT ARE SOME BEST PRACTICES I CAN FOLLOW TO PROTECT MY ACCOUNT SECURITY AND PRIVACY? Below are some things we recommend to protect your password security and privacy. * Change your password every few ...
Note: When connecting to a workstation using remote web workplace, you must use Internet Explorer. This is because an active-X control is used to make the connection and the Mozilla Firefox browser does not support this. 1. On your remote computer, ...
_Seven tips for choosing and updating passwords to ensure the safety of your business data_. There is, potentially, no limit to the damage a security breach can wreak. If a nasty competitor steals your company's product-development info and either r...
How to reset your blackberries wireless sync if your contacts or calendar stop syncing when connected via Enterprise Activation. If you blackberry stops synchronizing your contacts or calendar or only synchronizes one way, please do the following: 1. ...
HOW DOES A MACINTOSH COMPUTER CONNECT TO A COMPUTER AT THE WORKPLACE Macintosh computers do not use active X controls, so it is not possible to use Remote Web Workplace to connect to your computer. This method is strictly for Windows users. However,...
Category Description Virus Propagation Sites seen in the spread of viruses and other malware Phishing Site devoted to deceive Internet users (fake pages from banks and payment systems, other methods of fraud) Botnets Control cen...
Regarding new computers, here are our basic recommendations: * The operating system should be the "Pro" version to allow the machine to join the domain. This includes Windows 7 Pro and Windows 8/8.1 Pro. * We recommend 8GB of RAM. * Most Intel Co...
Changing your password is easy and takes just a few moments. There are multiple ways you can change your password. 1. if your computer is on your company domain you can enter CTRL-ALT-DEL, choose change password, and follow the prompts to enter a new pa...
ACCESS CONTROLS AND FIREWALLS Access to all iPremise servers is locked down by IP address: only our corporate external IP range and internal IP ranges of the servers LAN network can make connections. Two-way authentication is used to ensure these conn...